DutchWay Travel

Privacy Policy

Last updated: 5 November 2026

1. Who is responsible for your data?

DutchWay Travel operates from the Netherlands.

Business name: DutchWay Travel
Business address: Antillenstraat 110, 2315 XR Leiden, Netherlands
Email: info@dutchwaytravel.com

For questions about your personal data or this Privacy Policy, contact us at info@dutchwaytravel.com.

2. What personal information do we collect?

Depending on how you use our website and services, we may collect:

• Your name and contact information, including email address and telephone number.
• Information submitted through our booking and custom tour request forms.
• Your preferred travel dates, pickup location, number of travelers and tour preferences.
• Information you provide when communicating with us through email or WhatsApp.
• Technical information necessary for website operation and security, such as IP addresses and browser-related information.

Please avoid including sensitive personal information in free-text forms unless it is necessary for your request.

3. Why do we use your information?

We process personal information for the following purposes:

Responding to inquiries: To answer your questions, prepare quotations and communicate about requested services. The legal basis is our legitimate interest in responding to inquiries or taking steps at your request before entering into a contract.

Arranging tours and services: To organize and provide requested tours, transportation, pickup arrangements and related services. The legal basis is the performance of a contract or steps taken before entering into one.

Customer communication: To provide information about bookings, itinerary arrangements, changes and customer support. The legal basis is contract performance or our legitimate interests, depending on the circumstances.

Legal and administrative obligations: To maintain records where required by applicable law. The legal basis is compliance with a legal obligation.

Website security: To protect the website against misuse, spam and unauthorized activity. The legal basis is our legitimate interest in maintaining a secure website.

We do not use your personal information for unrelated marketing without an appropriate legal basis.

4. Booking and custom tour requests

When you submit a booking request or custom tour inquiry, the information you provide may be stored in our booking management system and used by our team to respond to your request.

Submitting a request does not necessarily mean a booking has been confirmed. We may contact you to clarify details, provide an estimated price or finalize arrangements.

5. Service providers and sharing information

We may use external service providers to operate our website, store customer requests and send communications.

These may include:

• Vercel, for website hosting and related infrastructure.
• Prisma Postgres, for database services.
• Resend, for sending website-generated emails.
• Hostinger, for business email services.
• WhatsApp, when you choose to contact us through that service.
• Google Maps, when you choose to open the interactive map on our Contact page.

These providers may process personal data as necessary to provide their services.

Where required, we use appropriate contractual arrangements and safeguards for processing personal information.

We may also share necessary travel details with service partners involved in fulfilling your booking, where applicable. We do not sell your personal information.

6. International data transfers

Some service providers may process information outside the European Economic Area.

Where personal data is transferred internationally, we will use an appropriate transfer mechanism or safeguard where required by the GDPR.

7. How long do we keep your information?

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy or to meet applicable legal obligations.

Different categories of information may require different retention periods, including booking requests, customer communications, financial records and technical logs.

When information is no longer needed, we will delete or anonymize it as appropriate, subject to applicable legal obligations.

8. Cookies and third-party services

Our website may use technical functionality necessary to operate and protect its services.

Our Contact page offers an interactive Google Map. The map is loaded only when you choose to activate it. Once activated, Google may process information about your interaction according to its own privacy practices.

If we introduce analytics, advertising trackers or other non-essential cookies in the future, we will update this policy and implement any consent mechanisms required by applicable law.

9. How do we protect your information?

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration and misuse.

These measures may include encrypted website connections, restricted administrative access and appropriate access controls.

No online service can guarantee absolute security.

10. Your privacy rights

Under the GDPR, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information in applicable circumstances.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise your rights, email info@dutchwaytravel.com.

We will respond within the time limits required by applicable law, normally within one month.

You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at https://autoriteitpersoonsgegevens.nl.

11. External websites

Our website may contain links to external websites and services. We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies before providing personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology or legal requirements.

The latest version will be available on this page, together with its last updated date.

13. Contact us

For questions about this Privacy Policy or the processing of your personal information, contact:

Email: info@dutchwaytravel.com
Website: https://dutchwaytravel.com